Welcome to Regatta Camp Store’s FAQ section! Here you’ll find answers to common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.
Product Questions
What types of tents do you offer?
We offer a wide range of tents for all camping needs, including 2-man tents, 4-man tents, 5-6 man tents, 8-man and larger tents, air tents, backpacking tents, family tents, and even roof tents. We also carry camping shelters and tarps for additional protection.
Do you sell other camping equipment besides tents?
Absolutely! Our store offers complete camping solutions including air beds, sleeping mats, camp beds, camping chairs, tables, awnings, hammocks, mosquito nets, and essential accessories like air bed pumps and camping pillows.
How do I choose the right tent for my needs?
Consider your group size and camping style. Backpackers prefer lightweight 1-2 person tents, while family campers might need 4-8 person tents with more space. Air tents offer quick setup, while traditional tents are more budget-friendly. If you need help deciding, our customer service team can offer personalized advice.
Shipping & Delivery
What shipping options do you offer?
We provide two shipping methods: Standard Shipping via DHL/FedEx (£12.95 for orders under £50, 10-15 business days) and Free Shipping via EMS (for orders over £50, 15-25 business days). All orders are processed within 1-2 business days.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and other locations with limited delivery networks. If you’re unsure about delivery to your location, please contact us before ordering.
How can I track my order?
You’ll receive a confirmation email with tracking information as soon as your order ships. Use this to follow your gear’s journey to your doorstep or campsite.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information and never store sensitive card details on our servers.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy starting from the day you receive your order. Items must be unused and in original packaging with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details and reason for return. We’ll provide return instructions and address information.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Account Questions
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and may give you access to future promotions.
I forgot my password. How can I reset it?
Use the “Forgot Password” link on the login page. You’ll receive an email with instructions to create a new password.
Other Questions
What if I have special delivery requirements for an upcoming trip?
Contact us at [email protected] with your order details and requirements. While we can’t guarantee expedited shipping, we’ll do our best to accommodate your needs.
Are there any items that might take longer to ship?
Larger items like 8+ person tents or camping furniture may require additional processing and shipping time. We’ll notify you if this applies to your order.
Will I need to pay customs fees?
Depending on your country’s regulations, you may be responsible for customs duties or import taxes. These are not included in your order total and will be collected by your local customs office if applicable.
At Regatta Camp Store, we’re passionate about helping you prepare for unforgettable outdoor adventures. If you have any questions not covered here, our friendly customer service team is always happy to help. Happy camping!