Welcome to Regatta Camp Store! These Terms and Conditions govern your use of our website campsleepinggear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Our Store and Customers

Regatta Camp Store specializes in high-quality camping equipment for outdoor enthusiasts. Our target customers range from solo backpackers to families seeking comfortable camping solutions. We serve customers worldwide, except certain Asian countries and remote locations.

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but purchasing requires account registration. You must provide accurate information and keep login details secure.

2.2 Acceptable Use

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Disrupt site functionality
  • Copy or misuse content without permission

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, minor variations may occur. If a product differs significantly from its description, you may return it under our returns policy.

3.2 Product Availability

All products are subject to availability. We may limit quantities and reject orders that appear to be for resale.

3.3 Age Restrictions

Some camping equipment may require adult supervision. By purchasing, you confirm you meet any age requirements for safe product use.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Order confirmation emails do not constitute acceptance.

4.2 Pricing

Prices are in GBP and include VAT where applicable. We may adjust prices due to errors or market changes, but not after order acceptance.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

4.4 Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

Standard Shipping (DHL/FedEx):

  • Delivery within 10-15 business days after dispatch
  • Flat rate of £12.95

Free Economy Shipping (EMS):

  • Delivery within 15-25 business days after dispatch
  • Free for orders over £50

Delivery times are estimates and may vary by destination. We cannot guarantee delivery dates.

5.2 International Orders

Customers are responsible for any customs duties, taxes, or import fees. We cannot ship to certain Asian countries or remote locations.

6. Returns and Refunds

6.1 Returns Policy

Most unused items can be returned within 15 days of delivery if:

  • Items are in original condition with all packaging and tags
  • You provide proof of purchase (order number or receipt)

Return shipping costs are the customer’s responsibility unless we made an error.

6.2 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on these opened/used items:

  • Air Beds and Inflatable Beds
  • Air Bed Pumps
  • Camping Pillows

If you receive a defective item from these categories, contact us immediately with photos.

6.3 Refund Processing

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds are issued to the original payment method
  • Credit card refunds appear within 5-10 business days
  • PayPal refunds are usually immediate or take 3-5 business days
  • Shipping costs are non-refundable unless the return is due to our error

7. Intellectual Property

All content on campsleepinggear.com, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use our content without written permission.

8. Liability Limitations

8.1 Product Use

You are responsible for proper product use according to manufacturer instructions. We’re not liable for injuries from misuse.

8.2 Website Availability

We strive to keep our site available but aren’t liable for temporary outages or technical issues beyond our control.

8.3 General Limitation

Our liability is limited to the purchase price of products, except where prohibited by law.

9. Privacy

Your privacy is important. Our Privacy Policy explains how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted here. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

12. Contact Us

For questions about these Terms:

Email: [email protected]
Phone: [Insert customer service number] Address: Regatta Camp Store, 87 Seedley Rd, Salford, GB CH3U 5WD
Business Hours: Monday-Friday, 9am-5pm GMT

Thank you for choosing Regatta Camp Store for your outdoor adventures!